Tech Support

At White Cloud Networks, we believe everyone deserves great internet.

We hate to see you sidelined by technical hiccups! Use the resources below to get back up and running. If your issues persist, our team is here to get you back online.

How to Troubleshoot Connectivity Issues

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Check how many devices are connected to the Internet. Turning off devices that aren’t actively being used improves internet speed.

Turn off unused devices
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Try restarting the router. Doing this semi-frequently helps with internet speed, especially if you haven’t rebooted in over a month.

See instructions below

How To Restart (Reboot) Your Internet

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Find your router — look for blinking lights. (See diagram)

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Find the PoE (Power Over Ethernet) box connected to the router. It is the size of a deck of cards. (See diagram)

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Unplug the PoE box from the wall outlet.

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Unplug the router itself. DO NOT PRESS THE RESET BUTTON ON THE ROUTER

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Watch the lights stop blinking and turn off. After 30 seconds, plug the power cords back into the PoE box and router. After a few minutes, test to see if your internet has resumed working. Note: It’s extremely important to wait the full 30 seconds.
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Router

Your router is a small device that takes information from the modem (antenna or satellite) and delivers it to your computer. A router allows you to connect wirelessly to the Internet on more than one device.

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PoE injector

The term “PoE” stands for “Power over Ethernet”. It connects to your indoor router and can be either a black or white box the size of a deck of cards.

It’s normal to reboot once a month. If you are restarting/rebooting more than once a week or if you are still running into slow-internet problems after your reboot, call us at (888) 959-0222. (Open Monday–Friday, 8 AM–5:00 PM)